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The extraordinary evolution in Telecommunications depends first and foremost on the wealth of research into many different and promising technologies Technology clearly plays a predominant role, and if services are to keep pace, an intimate knowledge of end-user expectations is needed.

SERVICES

They include upstream phases, from customer surveys related to user behaviour through to studying new technologies and fine tuning new services using an analysis, design, development and implementation process.
Customer services have been extended to include deployment, operations and supervision

TECHNOLOGIES

Broadband Networks:	ATM, POS, SDH, WDM, Frame Relay, …
Protocol & routing:	Ethernet, TCP/IP, IPv6, SNMP, DHCP, BGP, IGP EGP, EIGP, RIP, ISIS, Load Balancing, …
Devices:	Routers, Switchs, Mux; Cisco, Nortel, Lucent, Alcatel, Sagem, 3Com, etc.
Network tools:	Implementing network traffic simulation, supervision, generation and analytical tools...
Social Sciences:	Statistics: SAS, SPSS, Prediction model…, Ergonomics, etc.

A FEW REFERENCESS

Transpac
SSupervising the corporate DSL service Implementing corporate multi-LAN network offers Piloting network deployment projects Operatiing and developing Transpac's Backbone

France Télécom
Psycho-acoustic analysis of the feedback on computer-generated voice qualities Statistical modelling applied to service quality Service ergonomics, stationary and mobile telephone ergonomics Research in the field of intelligent voice servers Market research

France Télécom
Integrating new Internet services Managing a test platform for new equipment and network protocols Research into processing underwater acoustics Research and validation of equipment and its WDM and SDH managers